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Terms and conditions of braciaziolkowscy.pl online shop

Below you will find the rules and regulations, which contain information on, among other things, the shop's rules, how to place an order leading to the conclusion of a contract, details on the fulfilment of the concluded contract, the types of payment and delivery available in the shop, the newsletter, the withdrawal procedure or the complaint procedure. 

If you have any comments, questions, concerns, we are at your disposal at the following e-mail address palarnia@braciaziolkowscy.pl or by calling 570 708 207. Our customer service department is open on working days from Monday to Friday from 10:00 to 16:00.

§ 1 Definitions

For the purposes of the Regulations, the following terms shall have the following meanings:

1. Consumer - a natural person who enters into a contract with the Seller that is not directly related to his/her commercial or professional activity;
2. Buyer - a natural person, a legal person or an organisational unit endowed with legal capacity, in particular a Consumer or an NSA;
3. Businessman with consumer rights (PNPK) - a natural person who enters into a contract with the Seller directly related to his or her business activity, when the content of the contract indicates that it is not of a professional nature for that person, resulting in particular from the subject of his or her business activity made available on the basis of the provisions on the Central Register and Information on Business Activity;
4. Regulations - these Shop Rules available at https://braciaziolkowscy.pl/regulamin/;
5. Shop - online shop operating at https://braciaziolkowscy.pl and its extensions;
6. Seller - Bracia Ziółkowscy - Palarnia Kawy spółka jawna, ul. Łąkowa 1, 26-804 Stromiec, NIP: 7981480284, KRS: 0000741183, registration court: Sąd Rejonowy dla M. St. Warszawy w Warszawie, XIV Wydział Gospodarczy KRS, e-mail: palarnia@braciaziolkowscy.plTel: + 48 570 708 207.

§ 2. Preliminary provisions

1. The Seller operates a Shop through which it sells the goods presented on the Shop's pages.
2. The retailer has designated an electronic point of contact relating to the Shop for direct communication with Member State authorities, the Commission, the Digital Services Board: palarnia@braciaziolkowscy.pl. The same contact point can be used by the Buyer to communicate directly and quickly with the Seller. Communication may be conducted in Polish or English.
3. By operating the Shop, the Seller provides services electronically, enabling the Buyer to:
   1. browsing the publicly accessible content of the Store,
   2. placing orders,
   3. registration and use of a user account,
   4. newsletter sign-up,
   5. sending enquiries to the Seller via the contact form.
4. The use of the functions referred to in paragraph 3 by the buyer is free of charge. However, contracts concluded as a result of placing orders are chargeable.
5. The purchaser may lodge a complaint concerning electronically supplied services by sending it to the following address palania@braciaziolkowscy.pl. Complaints are dealt with by the Seller on an ongoing basis, but no later than 14 days from the date of delivery of the complaint to the Seller.

§ 3 Rules of using the Shop

1. In order to use the Shop, including in particular to place an order, it is not necessary for the Buyer's computer equipment or software to meet any specific technical conditions. The following are sufficient:
   1. Internet access,
   2. standard, up-to-date operating system,
   3. a standard, up-to-date web browser with cookies enabled,
   4. having an active e-mail address.
2. Browsing the publicly available content of the Shop is possible without providing personal data. However, placing an order, creating an account, subscribing to a newsletter, sending an enquiry to the Seller requires providing personal data to the extent necessary for the respective purpose. Details are described in the Shop's privacy policy.
3. As the Shop is an ICT system managed by the Seller, the Seller may carry out technical and IT work to develop the Shop and make it function at the highest possible level.
4. The Buyer is obliged to use the Shop in accordance with the Terms and Conditions, the law and good manners, respecting the rights of the Seller, other Buyers and third parties.
5. Prohibited:
6. Use of the Shop in a manner inconsistent with its nature and purpose, in particular in a manner that prevents or interferes with the use of the Seller's system or hardware resources by other Buyers, or compromises the integrity of the Seller's IT system,
7. the use of the Shop in a manner leading to the commission of a criminal act or an offence under the applicable law, in particular through the commission of a criminal offence,
8. sending unlawful content via the forms available on the Shop's websites,
9. impersonating any third party when using the Shop,
10. infringing, in connection with the use of the Shop, intellectual property rights vested in the Seller or third parties, in particular by making the copyrighted content available to unauthorised persons and breaching the licence rules under the Terms and Conditions,
11. sharing login data, including login and password, with third parties,
12. attempts to gain access to digital content or services by deception, by circumvention of security features or by evasion of an obligation to pay,
13. take steps to consult the access data, including logins and passwords, of other buyers.
14. If the Buyer uses the Shop in contravention of the Terms and Conditions, the Seller may prevent the Buyer from browsing the contents of the Shop, and if the Buyer has a user account - block that account, for a specified or indefinite period of time.
15. The Buyer shall receive, at the e-mail address assigned to the user account, a notification that the account has been blocked, together with the reasons for such blocking. In response to the notification, the Buyer may send an explanation as to the circumstances giving rise to the blocking of the user account. The Seller shall consider such explanations within 7 days and inform the Buyer of its decision to maintain or revoke the blocking of the user account. If the Buyer does not send an explanation within 14 days of the block notification, this means that the Buyer does not dispute the circumstances underlying the blocking of the user account.
16. While the user account is blocked, the Buyer may not:
17. use functionality that requires an active user account,
18. create a new user account,
19. use technical means to bypass or disable the account lock,
20. make further attempts to continue unlawful activity - despite the blocking of the account.
21. The revocation of the blocking of the user account after its application by the Seller shall only be possible if the Buyer submits a comprehensive and truthful explanation as well as cessation of the violations of the Terms and Conditions which were the reason for the blocking of the user account. In the event that there are any consequences of the Buyer's violations, an additional condition for the revocation of the user account blockade is that the Buyer effectively removes the consequences of these violations.
22. The Seller shall be entitled to permanently delete the user account created by the Buyer in the event that this account is blocked for more than 30 days.

§ 4 Safety and risks

1. The Seller, by means of the Shop, provides services electronically with due security standards, in a manner that prevents unauthorised access to data and information processed in connection with the use of the Shop by the Buyer.
2. Despite the measures taken by the Seller as referred to in paragraph 1, the Buyer should be aware of the potential risks associated with the use of the Internet.
3. The main risks associated with the use of the Internet include, but are not limited to, malware, viruses, worms, trojans (Trojan horses), keyloggers, dialers, spyware, programmes that track the Buyer's activities, spam, phishing, hacking into the Buyer's ICT system using hacking tools.
4. In order to counteract the risks referred to in section 3, the Buyer should use appropriate security measures - e.g. in the form of an anti-virus programme, a firewall, the use of encryption mechanisms, regular maintenance of the equipment used, expansion of knowledge of cyber security issues.
5. If the Buyer discovers that the login data, including the login and password, may have been in the possession of an unauthorised person, the Buyer is obliged to notify the Seller immediately. Upon receipt of the notification, the Seller may block the Buyer's account. After blocking, renewed access to the user account is possible after the Buyer changes the password and, if necessary, performs the authentication actions provided by the Seller under the security procedures - in accordance with the information provided by the Seller.

§ 5 User account

1. The buyer can create an individual user account in the Shop.
2. The creation of a user account and its use is free of charge.
3. The user account stores information about the Buyer, including the history of orders placed by the Buyer in the Shop.
4. The user account is assigned to the e-mail address provided by the buyer.
5. The Buyer logs into his User account using the e-mail address assigned to the User account (login) and a password defined by himself. The Buyer is obliged to protect access to his User account against unauthorised access and is furthermore obliged not to make the login and password available to any third party. 
6. The buyer can delete their user account at any time. If the Buyer cannot find the appropriate option for this after logging in to their user account, they should contact the Seller via email.

§ 6 Newsletter

1. The Buyer can subscribe to an e-mail newsletter containing information about the Seller's news, promotions, products and services.
   1. The newsletter is sent to the e-mail address provided by the buyer.
   2. Receiving the newsletter is free of charge.
   3. The buyer may unsubscribe from the newsletter at any time by clicking on the unsubscribe link contained in each message sent as part of the newsletter or by contacting the Seller individually.
   4. The retailer itself decides on the frequency of the newsletter.
   5. The seller may stop sending the newsletter at any time.

§ 7 Placing an order

1. The buyer can place an order in the Shop either as a registered customer or as a guest.
2. A registered customer is a Buyer who has a user account in the Shop. 
3. If the Buyer has a user account in the Shop, he should log in to it before placing an order. Logging in is also possible when placing an order. 
4. If the Buyer does not have a user account in the Shop, he may decide to create one when placing an order.
5. Placing an order is done by adding the goods the buyer is interested in to the basket and then completing the order form.
6. In the order form are necessary:
   1. the provision of data necessary for the execution of the order,
   2. to choose the method of delivery of your order and payment for your order,
   3. acceptance of the Rules,
7. In the order form are possible:
   1. entering the discount code,
   2. requesting an invoice,
   3. leaving comments on the order,
   4. newsletter sign-up.
8. The Buyer must provide truthful personal data on the order form. The Buyer shall be liable for providing false personal data. The Seller reserves the right to withhold the execution of the order in a situation where the Buyer has provided false data or where the data raises justified doubts by the Seller as to its correctness. In such a case, the Buyer will be informed by phone or e-mail about the Seller's doubts. In such a situation, the Buyer has the right to explain any circumstances related to the verification of the veracity of the provided data. If there is no data allowing the Seller to contact the Buyer, the Seller will provide any explanations after the Buyer has made contact.
9. The Buyer declares that all data provided by him in the order form are true, while the Seller is not obliged to verify their veracity and correctness, although he has the right to do so in accordance with paragraph 8.
10. The ordering process is completed by clicking on the button to finalise the order.
11. Placing an order leads to the conclusion of a sales contract between the buyer and the seller.
12. The buyer receives a confirmation of the order (conclusion of the contract) at the e-mail address specified in the order form.

§ 8 Telephone and e-mail orders

1. The seller also allows orders to be placed by telephone or e-mail.
2. In the case of orders placed by telephone or e-mail, the Seller sends the Buyer an order confirmation and the Terms and Conditions to be read and accepted. Acceptance of the Terms and Conditions leads to the conclusion of the sales contract.
3. Acceptance of the Terms and Conditions can also take place implicitly, e.g. by paying for the order.
4. In the context of a telephone or e-mail order, the parties may agree on individual terms and conditions which deviate from the rules set out in the Terms and Conditions. Individual agreements take precedence over the Terms and Conditions.

§ 9 Price and payment

1. The available payment methods for an order are described in the Shop and presented to the Buyer at the ordering stage.
2. If the Buyer chooses to pay online when placing an order, they are redirected to a payment gateway to make payment for the order after clicking on the order finalisation button. Online payments are handled by third-party payment operators - Przelewy24 and Worldline.  
3. Payment operators allow payment by fast electronic transfer, payment card, BLIK, among others.
4. If the Buyer chooses to pay by bank transfer, after clicking on the button to finalise the order he is redirected to the Shop's page with the order confirmation and instructions for making the payment.
5. Payment for the order should be made within 7 days of placing the order. After the expiry of this period, the Seller may assume that the Buyer has abandoned the purchase of the goods and cancel the order placed.
6. The purchase is documented by a fiscal receipt, unless the Buyer requests an invoice in the order form.
7. All prices quoted in the Shop are gross prices.
8. The Seller shall be entitled to grant discounts, reductions or other price preferences to the Buyers at its own discretion, in particular as part of organised promotional actions. The details of promotional actions may be determined by separate regulations of promotional actions. The Buyer shall not be entitled to claim rebates, discounts or other preferences which do not result from a promotional action. 
9. Whenever a reduction in the price of an item is announced, the Seller shall, in addition to the information about the reduced price of the item, also include information about the lowest price of the item which was in effect during the 30 days prior to the introduction of the reduction. If the goods have been offered for sale for a period of less than 30 days, the Seller shall display the lowest price in force between the date the goods were offered for sale and the introduction of the reduction. 

§ 10 Discount codes

1. A discount code is a string of characters that allows you to reduce the price of the goods you are buying by entering the discount code in the field provided for this purpose on the order form.
2. A discount code allows you to reduce the price by the value (specific amount or percentage) assigned to the discount code, according to the information provided when the discount code is made available. 
3. The use of discount codes may be restricted to specific goods or a group of goods only, according to the information provided when the discount code is made available.
4. The ability to use a particular discount code may be time-limited, according to the information provided when the discount code is made available.
5. Discount codes can be made available in various circumstances, e.g. in return for signing up for a newsletter, as a prize in competitions organised by the Seller, as a gift for the Buyer, etc.

§ 11 Contract performance

1. The fulfilment of the order consists in the completion of the ordered goods, their packaging for delivery to the Buyer and the dispatch of the consignment to the Buyer in accordance with the form of order delivery chosen by the Buyer.
2. In the case of an order shipped to the Buyer, the Order shall be deemed completed upon shipment to the Buyer (entrusting the consignment to a carrier engaged in transport). In the case of delivery via a carrier, the Seller shall inform the Buyer that the goods have been prepared for dispatch and that the consignment has been handed over to the carrier. The exact date and time of delivery shall be determined by the carrier, unless the carrier allows the Buyer to specify the exact date and time of delivery. If the carrier provides such functionality, the Seller shall provide the Buyer with the data needed to monitor the transport of the goods, in particular a link to the carrier's website or to the carrier's application.
3. The Buyer is obliged to examine the consignment at the time and in the manner usual for consignments of this type. If the Buyer ascertains that the consignment was damaged during transport, he is obliged to perform all actions necessary to establish the carrier's liability, e.g. in the form of drawing up a damage protocol (art. 545 § 2 of the Civil Code).
4. The lead time is indicated next to each good. The ordered goods should be issued to the Consumer or PNPK within 30 days of the conclusion of the agreement, unless a longer period is clearly indicated by the Seller in the description of the goods, e.g. in the case of goods available on request. In such a situation, by placing an order, the Buyer agrees to the longer delivery time resulting from the description in the Shop.
5. In the event of non-collection of the consignment or refusal to collect the consignment by the Buyer and its eventual return to the Seller, the Buyer may be obliged to compensate the Seller for the damage that the Seller has incurred as a result of the non-collection of the consignment, e.g. in the form of shipping costs paid by the Seller.
6. If the Buyer orders goods with different lead times, the binding lead time for the Seller for the entire order shall be the longest of all the goods included in the order, although the Seller may offer to split the order into several independent shipments in order to accelerate the lead time for some of the goods.
7. After the fulfilment of the order, the Buyer may receive e-mails from the Seller at the e-mail address provided on the order form relating to the purchased goods to provide the Buyer with additional information on the purchased goods, to improve the experience of using the purchased goods, etc.

§ 12. Coffee subscription

1. The Seller shall enable the Buyer to automatically contract for the sale of coffee, according to the frequency chosen by the Buyer (coffee subscription).
   1. To place an order for a coffee subscription, § 7 of the Rules and Regulations shall apply accordingly, with the proviso that the Buyer shall choose at the stage of placing the order the type and weight of coffee and the frequency of subsequent sales contracts. All options are described in detail on the Shop's website and presented to the Buyer prior to concluding the contract.
   2. Placing an order leads to the conclusion of the first sales contract for coffee. Once the order has been placed, the Buyer pays in advance the price due to the Seller under the concluded sales contract and activates the automatic subscription payment. The activation of the automatic subscription payment is considered as a willingness to automatically conclude subsequent contracts of sale of coffee corresponding to the type and weight of coffee selected at the order stage, according to the frequency chosen by the Buyer.
   3. Automatic subscription payment is only possible via payment card, which requires the payment information required by the payment operator.
   4. The buyer can cancel the automatic subscription payment at any time, which means that subsequent coffee sales contracts are not automatically concluded.
   5. If you choose a frequency of consecutive sales contracts of once a month, the automatic subscription payment attempt is repeated every 30 days. If you choose a frequency of successive sales contracts of once every fortnight, the automatic subscription payment attempt is repeated every 14 days.
   6. Each positive authorisation within the automatic subscription payment shall lead to the conclusion of a subsequent contract of sale between the Seller and the Buyer for the sale of coffee corresponding to the type and weight selected in accordance with paragraphs 2 and 3.
   7. Coffee is always delivered within 5 working days of the conclusion of the sales contract.
   8. In the event of a negative payment authorisation for an automatic subscription payment, further attempts are made to process the payment, in accordance with the rules or capabilities of the payment operator. If these attempts fail, the automatic subscription payment is cancelled, preventing the automatic conclusion of further sales contracts.
   9. The Seller shall be entitled to change the price of coffee. If the Buyer has an active automatic subscription payment, the Seller shall inform such Buyer of any change in the price of coffee by email, asking the Buyer whether he accepts the new price. If the Buyer does not accept the new price, the automatic subscription payment is cancelled, which prevents the automatic conclusion of further sales contracts.
   10. Sprzedawca jest uprawniony do wycofania z oferty subskrypcji kawy. Kupujący, który posiada aktywną automatyczną płatność subskrypcyjną, jest powiadamiany o wycofaniu z oferty subskrypcji kawy co najmniej na 14 dni przed planowanym wycofaniem, a automatyczna płatność subskrypcyjna jest wyłączana.

§ 13 Withdrawal from the contract by the consumer or an NPC without stating a reason

1. The Consumer or PNPK shall have the right to withdraw from the sales contract without stating any reason within 14 days from the day on which the Consumer or PNPK or a third party other than the carrier designated by the Consumer or PNPK takes possession of the goods.
2. The right of withdrawal does not apply to the contract:
   1. where the object of the performance is goods which are perishable or have a short shelf life;
   2. where the object of the service is goods supplied in sealed packaging which cannot be returned after opening for health or hygiene reasons if the packaging has been opened after delivery;
   3. in which the subject matter of the performance consists of goods which are, by their nature, inseparable from other goods after delivery.
3. In order to withdraw from the contract, the Consumer or PNPK must inform the Seller of his or her decision to withdraw from the contract by an unequivocal statement - for example, by letter sent by post or email.
4. The consumer or PNPK can use the model withdrawal form available for download on the Shop's website. 
5. In order to comply with the withdrawal period, it is sufficient for the Consumer or the PNPK to send a communication concerning the exercise of the Consumer's or the PNPK's right of withdrawal before the expiry of the withdrawal period. 
6. The consumer or PNPK is obliged to return the goods to the Seller or hand them over to a person authorised by the Seller to collect them immediately, but no later than 14 days from the day on which he or she withdraws from the contract, unless the Seller has offered to collect the goods himself or herself. It is sufficient to send the goods back before the deadline.
7. Konsument lub PNPK ponosi bezpośrednie koszty zwrotu towaru.
8. In the event of withdrawal from the contract, the Seller shall reimburse to the Consumer or PNPK all payments received from the Consumer or PNPK, including the costs of delivery of the goods (with the exception of the additional costs resulting from the method of delivery chosen by the Consumer or PNPK other than the cheapest usual method of delivery offered when placing the order), immediately and in any event not later than 14 days from the day on which the Seller was informed of the decision to exercise the right of withdrawal. 
9. The reimbursement shall be made using the same means of payment as those used in the original transaction, unless the Consumer or PNPK has expressly agreed otherwise. In any case, the Consumer or the PNPK shall not incur any fees in connection with this refund. 
10. If the Seller has not offered to collect the goods itself from the Consumer or PNPK, the Seller may withhold the reimbursement of payments received from the Consumer or PNPK until it has received the goods back or the Consumer or PNPK has provided proof of return, whichever event occurs first.
11. Konsument lub PNPK ponosi odpowiedzialność za zmniejszenie wartości towaru będące wynikiem korzystania z niego w sposób wykraczający poza konieczny do stwierdzenia charakteru, cech i funkcjonowania towaru. Sprzedawcy przysługuje prawo dokonania potrącenia swojej wierzytelności wobec Kupującego z tego tytułu zgodnie z przepisami Kodeksu cywilnego.

§ 14 Warranty for defects and liability for the conformity of goods with the contract

1. The warranty for defects of the goods as referred to in the provisions of the Civil Code is excluded for contracts for the sale of goods which are concluded by purchasers other than the Consumer or PNPK. 
2. To contracts for the sale of goods that are concluded by the Consumer or PNPK, the provisions on liability for the conformity of goods with the contract that are contained in the Consumer Rights Act shall apply, taking into account the provisions of the Terms and Conditions. 
3. The Seller shall be liable to the Consumer and to PNPK for the conformity of the goods with the contract. The conformity of the goods with the contract shall be assessed in accordance with the provisions of the Consumer Rights Act. 
4. The Seller shall be liable for any lack of conformity of the goods with the contract existing at the time of delivery and discovered within two years of that time, unless the shelf life of the goods, as determined by the Seller, its legal predecessors or persons acting on their behalf, is longer.

§ 15 Replacement or repair of goods not in conformity with the contract

1. If the goods are not in conformity with the contract, the Consumer or PNPK may demand repair or replacement.
2. The seller can:
   1. make a replacement when the Consumer or the PNPK requests a repair, or
   2. carry out repairs when the Consumer or the PNPK requests a replacement,

- if it is impossible or would require excessive costs for the Seller to bring the goods into conformity with the contract in the manner chosen by the Consumer or the PNPK. 

• If repair and replacement are impossible or would require excessive costs for the Seller, the Seller may refuse to replace or repair the goods in order to bring them into conformity with the contract. 
• The consumer or PNPK shall make the goods to be repaired or replaced available to the Seller and the Seller shall collect the goods at his expense. The costs of repair or replacement, including in particular the costs of postage, carriage, labour and materials, shall be borne by the Seller.
• The Seller shall repair or replace the goods within a reasonable time from the moment the Seller is informed by the Consumer or the PPC of the non-conformity of the goods with the contract and without undue inconvenience to the Consumer or the PPC, taking into account the nature of the goods and the purpose for which the Consumer or the PPC purchased them. 

§ 16 Price reduction or withdrawal from the contract in the event of non-conforming goods

1. If the goods are not in conformity with the contract, the Consumer or PNPK may make a declaration to reduce the price or withdraw from the contract when:
   1. The seller refused to repair or replace the goods;
   2. The seller has not brought the goods into conformity with the contract;
   3. the lack of conformity of the goods with the contract continues despite the fact that the Seller has tried to bring the goods into conformity with the contract;
   4. the non-conformity of the goods with the contract is such as to justify either a reduction in price or withdrawal from the contract without first having recourse to the remedies referred to in § 15 (1);
   5. it is evident from the Seller's statement or the circumstances that he will not bring the goods into conformity with the contract within a reasonable time or without undue inconvenience for the Consumer or PNPK.
2. The reduced price must be in such proportion to the contract price as the value of the non-conforming goods remains to the value of the conforming goods.
3. The Seller shall reimburse the Consumer or PNPK the amounts due as a result of the exercise of the right to reduce the price immediately, but no later than within 14 days of receipt of the Consumer's or PNPK's declaration of price reduction.
4. The consumer or the PSC may not withdraw from the contract if the lack of conformity of the goods with the contract is immaterial. The lack of conformity of the goods with the contract shall be presumed to be material.
5. If the lack of conformity concerns only some of the goods supplied under the contract, the Consumer or the PNPK may withdraw from the contract only in respect of those goods and also in respect of other goods purchased by the Consumer or the PNPK together with the non-conforming Goods, if the Consumer or the PNPK cannot reasonably be expected to agree to keep only the conforming goods.
6. In the event of withdrawal from the contract, the Consumer or PNPK shall immediately return the goods to the Seller at the Seller's expense. The Seller shall return the Price to the Consumer or PNPK immediately, but no later than within 14 days of receipt of the goods or proof of their return.
7. The Seller shall refund the price using the same method of payment used by the Consumer or the PNPK, unless the Consumer or the PNPK has expressly agreed to a different method of refund that does not incur any costs for the Consumer or the PNPK.

§ 17 Personal data and cookies

1. The administrator of the Buyer's personal data is the Seller.
   1. Details relating to personal data are described in the Shop's privacy policy.

§ 18 Intellectual property rights

1. The Seller instructs the Purchaser that all content, in particular text, graphics, logos and photographs available on the Shop's website may constitute works within the meaning of the Act of 4 February 1994 on copyright and related rights, the copyrights to which vest in the Seller or other authorised entities, as well as databases protected under the provisions on database protection.
2. The Seller instructs the Buyer that the exploitation of copyrighted content or the use of databases by the Buyer without the consent of the Seller or any other authorised entity, with the exception of use within the framework of permitted use, constitutes an infringement of intellectual property rights and may result in civil or criminal liability.
3. The Seller may enter into a separate licence agreement with the Purchaser relating to the Purchaser's use of content or databases belonging to the Seller (e.g. through the use of product photographs, use of product descriptions). In order to conclude such an agreement, the Purchaser should apply to the Seller with a proposal to conclude a licence agreement, informing the Seller in particular of the purposes for which he intends to use the content or databases belonging to the Seller and the assumed time of use. Upon receipt of such a proposal, the Seller will make an offer in accordance with its own licensing policy.

§ 19 Out-of-court complaint and redress procedures

1. The consumer has the possibility to use out-of-court complaint and redress procedures. Among other things, the consumer has the possibility to:
   1. apply to a permanent amicable consumer court for the settlement of a contractual dispute,
   2. apply to the regional inspector of the Commercial Inspection to initiate mediation proceedings for an amicable settlement of the dispute between the Buyer and the Seller
   3. seek the assistance of the county (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection.
2. More detailed information about out-of-court complaint and redress procedures can be found at the OCCP website
3. The consumer may also benefit from ODR platforms. The platform serves to resolve disputes between consumers and traders seeking out-of-court resolution of disputes concerning contractual obligations arising from an online sales or service contract.

§ 20 Complaints and summons

1. Each Buyer has the right to make a complaint on matters related to the functioning of the Shop or performance of the contract. In order to make it easier for the Consumer or PNPK to exercise their rights related to the Seller's liability for the conformity of goods to the contract, the Seller has prepared a model complaint form, which the Consumer or PNPK may use. The template is available for download on the Shop website.
2. Complaints can be made in writing or by email.
3. Buyer's complaints will be dealt with on an ongoing basis, but no later than 14 days after the Seller receives the complaint.
4. A response to the complaint will be sent to the Buyer at the contact provided by the Buyer when making the complaint.

§ 21 Final provisions

1. The Seller has the right to decide to close the Shop. Closing the Shop results in the deletion of the user account, but does not affect the validity and performance of sales contracts concluded before the closure of the Shop. A Buyer who has a user account will receive a message at the e-mail address assigned to the user account informing of the planned closure of the Shop at least 14 days before the date of the planned closure of the Shop.
2. The Seller reserves the right to introduce and cancel offers, promotions and to change prices in the Shop without prejudice to the Buyer's acquired rights, including in particular the terms and conditions of contracts concluded prior to the change.
3. The Seller reserves the right to amend the Terms and Conditions for important reasons such as changes in legislation, technological changes, business changes. 
4. The Terms and Conditions in force at the time of conclusion of the contract shall apply to contracts for the sale of goods.
5. If the change to the Terms and Conditions relates to a user account, the Buyer who has a user account shall receive information on the change to the Terms and Conditions at the e-mail address assigned to the account. If the Buyer does not accept the change to the Terms and Conditions, the Buyer may delete the user account.
6. If the change to the Terms and Conditions relates to the newsletter, the Buyer who is subscribed to the newsletter will receive information about the change to the Terms and Conditions by e-mail. If the Buyer does not accept the change to the Terms and Conditions, he may unsubscribe from the newsletter.
7. Any disputes related to the Shop and sales contracts shall be settled by the Polish common court of law competent as regards the place of the Seller's registered office. This provision does not apply to Consumers and PNPK, in the case of which the jurisdiction of the court is established on general principles. 
8. These Regulations are effective as of 24 January 2024.
9. All archived versions of the Regulations are available for download in .pdf format - links are provided below the Regulations.

14 February - 19 November 2018

20 November 2018 - 1 April 2019

2 April 2019 - 15 February 2022

16 February 2022 - 24 January 2024